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DMS in practice
Supply companies |
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DMS - Digital Management Solutions for supply companies |
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The amendment to the Energiewirtschaftsgesetz (German Energy Industry Law - EnWG) has led to structural and organisational changes in your company, yet numerous processes are still time-consuming and inefficient? The increased necessity to process reports and documentation is surpassing your capacity? The processing of complex network operator bills is devouring personnel resources and is full of errors? You don't want to just keep customers, but win new ones and lower costs at the same time?
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How you can now respond to customer requests much more quickly and simply |
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Modern document and information management solutions are the key to successfully master these challenges. Because supply companies that save their customer files, documentation, documents about service connections, construction sites and invoices etc. in different systems or even in meter-long filing shelves will lose their share of the market. The search alone for information pertinent to customer requests requires a lot of time that employees could otherwise use much more effectively.
A document management system, however, forms a central information platform for all authorised employees – across departments or even branches. Thus, all data and documents are available to you on your monitor in an instant, over selectable search criteria – whether it be requests that reach you by email or post, commercial or technical documents – in an electronic customer file.
As a general rule, all authorised employees can open the different documents with a single program – e.g. a web browser.
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This way, you have quick access to documents relevant to examination for decades |
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The documents are available in a uniform format, for example as TIFF or PDF. This also simplifies the important question of legally compliant archiving - even over 30 years or longer. Appropriate tools that are based on, for example, the current standard format for PDF/A long-term archiving ensure simple handling and guarantee readability over decades. Documents relevant to examination are thus also, in compliance with the EnWG requirements, easily accessible at all times.
Moreover, complex processes such as the processing of network operator bills can be depicted electronically and controlled flexibly by means of BPM (Business Process Management) software. You can thus quickly react to new market demands. You can ensure a proper competitive advantage over your competition with efficiently organised information management and automated processes. Because the accelerated, transparent flow of information allows you to reach decisions quickly, at all times and on the basis of current information.
Your advantages in using innovative document and information management solutions at a glance:
- Shorter search times for all corporate
information and thus more productive employees
in management
- Higher customer loyalty by means of complete
customer files
- cost reduction via immediate access to
information and rapid decisions
- Legally compliant electronic archiving of all
commercial and technical documents and
thus considerable space saving
- Lasting and improved competitive ability
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