The key to accelerated processes, efficient customer service and consistent cost orientation is a seamless, automated and controlled flow of information. When all incoming information is centrally recorded and saved by means of modern document and information management solutions, so that every (authorised) employee has access to it, this has a positive effect on all document-relevant business processes.
Your employees can immediately reply to incoming customer inquiries by telephone or by email. Because with a press of a button, they have access to all data relevant to insurance, damage claims or credit financing. Without having to ask colleagues and without any drawn-out searching among file folders. Media continuity is assured, waiting and run times are reduced, teamwork promoted and manual work is rendered unnecessary – this is how processes become decisively more efficient, which leads to considerable savings.
If you're wondering how your incoming documents arrive in such a central information platform: Here, innovative solutions are available that have been tried and tested in practice. With their assistance, the post is centrally scanned and automatically sorted by type of document. At the same time, they can read business-relevant information and forward it to the appropriate department for processing.
The documents are saved in an electronic archive - ideally in a uniform format, so that employees can open the different documents with just one program. This also simplifies the important question of long-term archiving over 30 years or longer. Appropriate tools, which are based, for example, on the current standard format for PDF/A long-term archiving, ensure simple care.
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