E-government – that also means being able to make online management services available. Whether a birth certificate, vehicle registration or building proposals – citizens can use the service online at any time, independently of opening hours. Such a virtual townhall increases transparency and measurably raises the contentedness and participation of citizens. Automatically filled-in forms are available to your respective departments, which simplifies and accelerates processing.
Electronic procedure control and document management systems as a central component of the IT infrastructure significantly contribute to the successful implementation of e-government concepts. They modernise the administration, from which citizens and employees both benefit.
According to the Deutsches Institut für Urbanistik (German Institute for Urban Studies) in Berlin (www.difu.de), the implementation of innovative document and information management solutions especially means:
- better communication and service for
citizens, businesses and guests and thus more
quality with regard to location and lifestyle,
- more efficient and rational administration,
which works more productively and reduces costs.
Additional benefits include the use of
the advantages of electronically handling
processes and electronic communication with
other authorities on a regional or state level,
- more transparency and civic participation, more
codetermination for communal issues, by using the
virtual townhall as an information platform and for
the electronic exchange of ideas,
- informed and motivated employees in the areas of
administration and politics,
- a distinct image as "modern and
up-to-date" administration .
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